REQUIRED 15 hours per week

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WEC ENERGY group

 

PAY:

7.50hr> training

8.5hr> after 4th day

12.5 English speaker & 16.50 bilingual speaker> production
 

 

English speakers:

7.50 during training 

AFTER 4 day 8.5 until production 
Production: 12.50hr 
Bilingual: 16.50hr 

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DATES:

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start: 11/12-12/09 
call taking: 12/10-12/23
no class: 11/27 and 11/28

 

TRAINING TIMES 

 

​9:00 am to 3:00 pm et

24/7 openings intervals ( pick your own hours) 
** mandatory : 4 hrs on Mon, 

 

SYSTEM REQUIREMENTS: 

​2 monitors , 8gb physical ram card memory, windows 11 

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TASK

•Review, analyze, and respond to customer billing inquiries
• Resolve customer issues or questions
• Processing payment deferrals and installment plans
• Attempt to save customers who may be moving, unhappy with the plan, or
current rate
• Quickly identify customer needs in the first few minutes of the call to offer the
appropriate plan
• Accurately enroll the customer in the correct plan
• Strive to resolve the customer issues on the first call
• Demonstrate knowledge of WEC Energy processes and policies
• Build trust and rapport with the WEC Energy customer through clear, respectful
interaction
• Always strive to ensure that overall customer satisfaction remains high while
resolving issues
• Understand ‘client call flow’ and regulations
• Ensure no Public Utilities Commission Complaints are filed

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FISERV DEBIT card services

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*drug test after 2 days signing up*

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PAY:

 

7.64 hr training>

8.65hr after 4th day>

13.25 production
 

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TRAINING TIMES: 
** *No class on Thursday, December 25th and Wednesday, January 1st

 

DATES: 

12/02/2025 – 01/07/2026

 

Call-Taking- 01/08/2026 – 02/02/2026

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TRAINING TIMES: 

Monday – Friday | 6-hour class
8:00 a.m. – 2:00 p.m. ET
9:00 a.m. – 3:00 p.m. ET
4:00 p.m. – 10:00 p.m. ET

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Intervals Available*
24 hours per day
7 days a week

365 days a year

​

Most Intervals Available*
Midnight to 5:00 a.m. ET

Special Servicing Requirements*
5 hours (10 intervals) required on
Mondays and/or Fridays

​

SYSTEM REQUIREMENTS: 
•16 GB RAM or greater.
• Dual monitors are required.
• Webcam required.
• MUST maintain the most recent version of Windows 11

​

TASK:

 

• Provide support for existing and prospective clients via inbound

telephone calls.
• Resolve concerns on retail, commercial, and online banking as well as
bankcard, fraud, forgery, ID theft, policy, and procedural questions.
• Identify cross-sell opportunities and make referrals as appropriate.
• Provide accurate, confidential client service through bankcards,
business online banking, or general servicing knowledge.
 

DICK’S Sporting Goods

Customer Sales & Customer Service

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TRAINING TIMES: 
11/03/2025 – 11/24/2025

Monday – Friday
9:00 a.m. – 1:00 p.m. ET
6:00 p.m. – 10:00 p.m. ET

Intervals Available*
7 Days a Week
8:00 a.m. – 12:00 a.m. ET

Special Servicing Requirements
4 hours (8 Intervals) required on Saturdays,
and/or Sundays

System and Equipment

• USB Hardwired Headset with phone-quality audio required
• MUST maintain the most recent version of Windows 11 (fully patched with no
pending updates)
• This program requires dual monitors/displays 19” or larger (Note: laptop
screens do not count as a monitor/display).
• Spectrum Internet users require a Business Account.
• Residential Spectrum service is not supported.

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TASK

​

• Respond to “Where is my order?” calls
• Assisting customers with product questions
• Placing new orders/volume orders
• Handling existing orders: returns/replacements
• Provide store-specific support
• Tracking shipments
• Gift Card/Loyalty Card support
• Dispositioning all calls
• Deliver first call resolution with white glove service

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​

Carnival Cruise Line

Customer Sales (inbound)

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​

DATES: 
Phase I - Instructor-Led & Self-Study
11/10/2025 – 12/11/2025
Phase II –Certification Call-Taking
12/12/2025 – 12/18/202

 

TRAINING TIMES: 

Monday – Friday
** * No class on 11/27, 11/28 & 12/01
9:00 a.m. – 1:00 p.m. ET
6:00 p.m. – 10:00 p.m. ET

Intervals Available*
7 days a week/365 days a year
Monday – Friday
9:00 a.m. – 9:30 p.m. ET
Saturday & Sunday
9:00 a.m. – 5:30 p.m. ET 

Weekend Requirements
5 hours (10 intervals) required on a Saturday
or Sunday, or a combination of both 

​

SYSTEM REQUIREMENTS: 

•2 monitors 
•MUST maintain the most recent version of Windows 11 (fully
patched with no pending updates)
• Hardwired internet connection
• Hardwired USB noise-cancelling headset with phone-quality
audio

​

TASK 

​
• Inbound calls for assistance with bookings from client customers,
assisting with cruise-specific questions, quotes, and more.
• Stay up to date on the latest Carnival sales and promotions while
earning revenue!
• Maintain top sales performance by showcasing expert sales
techniques and overcoming customer objections.
• Transferring inbound calls or outbound calls to other client designated internal support departments or client account
representatives.
• Possible outbound calls to client-designated internal support
departments, and client customers for status and clarification
purposes

​

​

Agero Roadside Assistance AM Swoop

Customer Sales (inbound)

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DATES:

 Phase I -  11/13/2025 – 12/09/2025

Phase II – 12/10/2025 – 12/16/2025

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TRAINING TIMES: 

Monday – Friday
** * *No class on 11/27, 11/28 & 12/01

9:00 a.m. – 1:00 p.m. ET

Intervals Available*
7 days a week/365 days a year
Monday – Friday
9:00 a.m. – 9:30 p.m. ET
Saturday & Sunday
9:00 a.m. – 5:30 p.m. ET 

Weekend Requirements
5 hours (10 intervals) required on a Saturday
or Sunday, or a combination of both 

​

SYSTEM REQUIREMENTS: 

•2 monitors 
•MUST maintain the most recent version of Windows 11 (fully
patched with no pending updates)
• Hardwired internet connection
• Hardwired USB noise-cancelling headset with phone-quality
audio

​

TASK 

​

• Make outbound calls to dispatch services for Accident Scene Management, Vehicle Release Management, and Home & Specialty Line Management events.

• Handle inbound callbacks from customers clients, and Agero Service Providers regarding services in progress

• Handle inbound calls to establish new service events

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